Terms & Conditions

1. Definitions

• "We", "Us", "Our" refers to Moon Websites, a trading name of MOONNET LTD (company number 16661802, registered office Suite A, 82 James Carter Road, Mildenhall, Norfolk, IP28 7DE).
• "Client", "You" refers to the person or business purchasing services.
• "Services" refers to all work provided, including websites, hosting, SEO, marketing, and communication systems.
• "Project" refers to any one-off or initial build (e.g. website creation).
• "Content" refers to text, images, media, and materials used within a project.
• "Completion" means the project has been delivered in line with the agreed scope.

2. Agreement & Acceptance

By placing an order, making payment, or continuing to use our services, you agree to these Terms & Conditions.

These Terms override any conflicting terms unless agreed in writing.

3. Services Overview

All services are provided as described within your selected package.

We reserve the right to modify, improve, or discontinue services at any time.

Third-party platforms (e.g. Google, Meta, hosting providers) are subject to their own terms, and we are not responsible for their actions or changes.

4. Minimum Term & Subscription

Unless explicitly stated as a one-off service, all services are subject to a minimum term of 12 months.

Subscriptions begin from the date of order.

All services automatically renew at the end of each billing cycle to ensure continuity.

A minimum of 30 days written notice is required to cancel prior to renewal.

5. Early Termination

Clients may terminate services at any time.

However, if termination occurs before the end of the minimum term, the remaining balance of the contract will become immediately due.

6. Payments

Payment terms are outlined at checkout or in your invoice.

Monthly services are billed in advance.

Project balances are due upon completion.

We reserve the right to suspend services if payments are missed.

Any failed, reversed, or disputed payments may incur administrative fees.

7. Project Delivery & Completion

Projects will be delivered in line with the agreed scope of work.

"Completion" is defined as delivery of the agreed features — not subjective approval.

Delays caused by client inaction (e.g. not providing content) are not our responsibility.

8. Revisions Policy

Revisions are allocated based on your selected package.

A major revision includes structural or design changes (e.g. layout, new sections).

A minor revision includes small updates (e.g. text edits, images, styling).

Revision allowances reset monthly and do not roll over.

Additional revisions outside your allowance will be chargeable.

9. Scope of Work

Each package includes a defined scope of work.

Any work requested outside of this scope will be quoted and charged separately.

10. Ownership, Licensing & Assets

All work remains under licence during the minimum term.

Full ownership rights to website files, content, and assets are granted only when:

• the minimum term has been completed, OR
• the remaining contract balance has been paid in full

11. Domains

Domains may be registered and managed on your behalf via our platform or partners.

You retain the right to use the domain during the service period.

Domain transfer requests will be processed only when:

• all outstanding balances are cleared
• minimum term obligations are fulfilled

12. Hosting & Management

Hosting and maintenance are provided as part of your subscription where applicable.

Services will continue as long as your subscription remains active.

Suspension or cancellation may result in website downtime or removal.

13. Communication Services (VoIP, SMS, Email)

Communication services are provided on a subscription basis.

Numbers, systems, and accounts may be dependent on third-party providers.

We cannot guarantee portability of certain numbers or services unless stated.

14. SEO & Marketing

We do not guarantee rankings, traffic levels, or specific results.

Performance depends on external factors outside of our control.

15. Liability

We are not liable for:

• loss of income, revenue, or profit
• indirect or consequential losses
• third-party platform issues

Our total liability is limited to the amount paid for the service.

16. Downtime & Technical Issues

We aim for high reliability but do not guarantee uninterrupted service.

Maintenance, updates, or external issues may cause temporary downtime.

17. Content Responsibility

The client is responsible for ensuring all content provided complies with copyright and legal requirements.

If we create content on your behalf, it is done in good faith, but final responsibility remains with the client.

18. Refund Policy

Due to the nature of digital services, payments are generally non-refundable once work has commenced.

Refunds may be considered only where we fail to deliver the agreed service.

19. Suspension & Termination

We reserve the right to suspend or terminate services if:

• payments are overdue
• terms are breached
• abusive or unreasonable behaviour occurs

20. Changes to Terms

We may update these Terms & Conditions at any time. Continued use of our services constitutes acceptance of the latest version.

21. Contact Us

If you have any questions about these Terms & Conditions, please contact us at contact@moonwebsites.co.uk or write to us at MOONNET LTD, Suite A, 82 James Carter Road, Mildenhall, Norfolk, IP28 7DE.